Refund policy

Due to the nature of the products we sell, we do not accept any refunds. Please ensure that the products you purchase satisfy your requirement prior to making payments. We encourage you to contact us via phone or email if you have any question prior to making a purchase. 

Damages and issues
Please inspect your order upon reception and contact us immediately in 7 business days after being delivered your order if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can contact us at touch@touchbio.co.nz.

Exchanges and Change of Mind 

Due to the nature of the products we sell, we do not accept any exchange or refunds for change of mind. Please ensure that the products you purchase satisfy your requirement prior to making payments. We encourage you to contact us via phone or email if you have any question prior to making a purchase. 

Cancellation

 

We reserve the right to refuse any order you place with us. In the case of a refund, you will be notified of the processed refund via your original payment method. This may take several days depending on payment method. The credit card transaction fees and shipping fees aren't returned to you when you issue a refund. The administration fee might be applied.  

If the customer chooses to cancel a pre-order, will forfeit all payments made.

Cancellations and refunds (including placed wrong item or change of mind)  are subject to cancellation fee up to 20% on the total value of the order/Pre-order.

AfterPay and PayPal orders will incur up to 25% cancellation fee.

If you have not received your refund in 14 days please contact us, you may also need to contact your banking provide.

For more detail, please review our Terms & Conditions and Refund Policy

You can contact us at touch@touchbio.co.nz.